We for you
Do you value high quality products and reliable service?
Then you've come to the right place. Our products range from safety technology, energy technology and measurement technology to optec e-mobility. Quality is our top priority for all our devices. After all, it's about your safety and that of the environment.
Our support team consists of qualified specialists, all of whom have several years of technical training. You can obtain personal information and support during our office opening hours.
This is what we stand for
Optec AG stands for high quality and reliable service.
We will discuss your requirements in advance and, if you wish, we will support you throughout the entire project. From planning, design and evaluation of the hardware and software to on-site acceptance of the installation by one of our competent technicians. We also offer you comprehensive instruction and training for your staff.
It is a personal concern of ours that we are also there for you after the sale of our products. Our support team is available to you with help and advice.
We simulate a wide variety of situations in our internal TechCenter so that we can provide you with the best possible advice, even for complex problems. This is where our technical team undergoes continuous training and tests the latest devices or specific customer applications. For fully installed solutions, we are also happy to support you at short notice with a TeamViewer session.
Take us at our word and take advantage of our expertise. Because quality, reliable service, regular maintenance and a comprehensive warranty are our top priorities.
We will be happy to accompany you into the future and look forward to a good working relationship.
Support
SUPPORT is very important to us.
First level support
Technical support by phone or e-mail for all products purchased from Optec.
- Application support
- Commissioning
- Troubleshooting
Phone: + 41 44 933 07 70
Monday to Friday 8:00 am - 12:00 pm /
1:30 pm - 5:00 pm (Friday until 4:00 pm)
E-mail: info@optec.ch
Repair service
Phone: + 41 44 933 07 70
Monday to Friday 8:00 am - 12:00 pm /
1:30 pm - 5:00 pm (Friday until 4:00 pm)
E-Mail: Repair service
On-site service
Our on-site service applies to all products purchased from us.
- Commissioning
- Maintenance
- Troubleshooting
- Analysis of the building installation
- Practical training for customers
Telephone: + 41 44 933 07 70
Monday to Friday 8:00 - 12:00 /
13:30 - 17:00 (Friday until 16:00)
E-mail: On-site service
Returns
It's easy to process your return: print out the form and enclose it with your shipment.