Weihnachten mit Optec AG
Let's make the holidays a highlight!

Let's make the holidays a highlight!

Our customer service focuses on high quality & reliability

We for you

Do you value high quality products and reliable service?


Then you've come to the right place. Our products range from safety technology, energy technology and measurement technology to optec e-mobility. Quality is our top priority for all our devices. After all, it's about your safety and that of the environment.

Our support team consists of qualified specialists, all of whom have several years of technical training. You can obtain personal information and support during our office opening hours.

Service der Optec

This is what we stand for

Optec AG stands for high quality and reliable service.


We are the right contact for you even before the start of a new project. We are more than just a supplier and will work with you to find the optimum system solution for your business.

We will discuss your requirements in advance and, if you wish, we will support you throughout the entire project. From planning, design and evaluation of the hardware and software to on-site acceptance of the installation by one of our competent technicians. We also offer you comprehensive instruction and training for your staff.

It is a personal concern of ours that we are also there for you after the sale of our products. Our support team is available to you with help and advice.

We simulate a wide variety of situations in our internal TechCenter so that we can provide you with the best possible advice, even for complex problems. This is where our technical team undergoes continuous training and tests the latest devices or specific customer applications. For fully installed solutions, we are also happy to support you at short notice with a TeamViewer session.

Take us at our word and take advantage of our expertise. Because quality, reliable service, regular maintenance and a comprehensive warranty are our top priorities.

We will be happy to accompany you into the future and look forward to a good working relationship.

Support

SUPPORT is very important to us.


Do you have questions about the product, need technical support, calibration or commissioning on site? Our experts will be happy to help you by telephone. Alternatively, you can send us a repair request online or send us a technical inquiry.


First level support

Technical support by phone or e-mail for all products purchased from Optec.

  • Application support
  • Commissioning
  • Troubleshooting

Phone: + 41 44 933 07 70

Monday to Friday 8:00 am - 12:00 pm /

1:30 pm - 5:00 pm (Friday until 4:00 pm)

E-mail: info@optec.ch


Repair service

Repair, calibration, update and replacement service for Optec products

Phone: + 41 44 933 07 70

Monday to Friday 8:00 am - 12:00 pm /

1:30 pm - 5:00 pm (Friday until 4:00 pm)

E-Mail: Repair service

to the repair form


On-site service

Our on-site service applies to all products purchased from us.

  • Commissioning
  • Maintenance
  • Troubleshooting
  • Analysis of the building installation
  • Practical training for customers

Telephone: + 41 44 933 07 70

Monday to Friday 8:00 - 12:00 /

13:30 - 17:00 (Friday until 16:00)

E-mail: On-site service


Returns

It's easy to process your return: print out the form and enclose it with your shipment.

to the return form

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